Terms & Conditions

Welcome to our Gun Purchase Terms and Conditions page.

Not every item listed and detailed on this web site is in stock. Many NEW options detailed are for information and advertising purposes and to show what options are available / can be supplied etc. Availability and current prices will need to be confirmed. You can check stock availability by telephone 0044 (0)1325 382 275 during our standard trading hours – or email enquiries@emma-rifles.co.uk

These website terms and conditions (“Website Terms”) apply to your use of the EMmA Custom Rifles at https://www.emma-rifles.co.uk (the “Website”). You must read these website terms carefully. We recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to these Website Terms in their entirety. These terms and conditions also apply to all sales from us effected through our Website or any other channel or outlet. They may be changed at any time and any change will take effect from the time of publication on our Website. Your statutory rights are not affected.

In this section you will find information about ordering from our web site, https://www.emma-rifles.co.uk/ shipping details & our returns policy. Should the answer to your question not be listed on this page, please look through other relevant sections and / or by all means don’t hesitate to contact us, we will be happy to help.

General

Welcome to our website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our privacy policy govern Emma Custom Rifles relationship with you in relation to this website and business. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Emma Custom Rifles’ or ‘Emma Rifles’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office and principle place of business is as follows: EMmA Custom Rifles. The Bolt Hole. 2, Clifton Avenue, Darlington, Co. Durham. DL1 5EE. England, United Kingdom. Principle contact details are by email at enquiries@emma-rifles.co.uk or by Phone on Landline 0044 (0)1325 382 275 or Mobile 0044 (0)7802 346 202 during official opening hours. The company (UK) VAT Registration Number is 499 4625 82. Registered Firearms Dealer Certificate number is Durham 112.

The term ‘you’ or ‘your’ refers to the user or viewer or visitor of our website or business.

The use of this website is subject to the following terms of use:

SHIPPING

UK Shipping for none Restricted items,
We use several shipping methods – where possible this includes tracking & must be signed for on delivery.

IF YOU REQUIRE INSURANCE OVER AND ABOVE THE STANDARD LEVELS PROVIDED BY THE COURIER (TO COVER THE FULL COST OF ANY ITEM NOT FULLY INDEMNIFIED UNDER THOSE LEVELS) IT IS YOUR RESPONSIBILITY TO INSTRUCT / ADVISE US AND REQUEST ANY SUCH ADDITIONAL COVER (and pay for such).

For none restricted items we ONLY ship direct to the card holder address to comply with fraud prevention guidelines. For restricted items such as Air Rifles, Air Pistols, Shotguns (Section 2), Knives and Rifles (Section 1 Firearms) we are happy to arrange shipping to your local Registered Firearms Dealer for a face to face collection, as required by law. Actual shipping charges are worked out initially by weight and include all packaging. Due to certain size & weight restrictions on some shipping methods, we may change your shipping method prior to sending – options and prices will be discussed and agreed prior to shipping.

All of our shipping methods require a signature on delivery unless agreed – If you require delivery on a specific day, please contact us prior to ordering to see if we can TRY to arrange this for you. Once an item has been dispatched delivery is out of our control. We can accept no responsibility or liability for late or delayed delivery.

Courier Delivery – Normally next working day, but can take up to five working days – our courier shipment option, usually but not exclusively via Parcel Force, is by far the best value for large and / or heavy items.

Certain products cannot be shipped by Royal Mail. For example: Aerosols, Explosives etc. – these will be shipped by courier.

UK Shipping for Restricted items,

IF YOU REQUIRE INSURANCE IT IS YOUR RESPONSIBILITY TO INSTRUCT / ADVISE US.
This can be provided at additional delivery cost and starts at £5 for £500 cover increasing in £500 units at £5 / £500 up to a maximum of £2500 (£25). Any higher level must be quoted for.

The Police are now insisting that the ‘letter of the law’ is followed. As such your certificate/s and legislation DOES actually stipulate that the SELLER of a gun must endorse the BUYERS certificate.
In the past all that dealers would do was send a gun on to a local trader after exchanging the relevant paperwork etc. and they would endorse the certificate and notify their relevant police authority. This is no longer acceptable.
In practice all it now means is that you will need to send your certificate to me (hopefully with a self-addressed envelope with whatever delivery option you prefer. Alternatively the certificate can be returned with the delivery). I still go through the same procedure to get the rifle to your local dealer but you then simply walk into their premises and present your certificate, suitably endorsed, and collect the gun or the certificate can be returned with the delivery etc.

With a PRE USED gun you are welcome to try it …. Just DON’T go mad! Half a round of clays with a shotgun / two or three, 3 or 5 round groups, through a rifle should be more than sufficient. If it’s not as described or suitable then let me know within the week / 10 days and it can come back.

As long as goods arrive back here in the same or better condition as they left I am happy to do a refund. Delivery charges and admin. costs at your expense. ANY repairs and / or cleaning required WILL be charged for and deducted from any refund.

International Shipping

We are happy to arrange International Shipping for any and all items including firearms to any country permitted under UK law at that particular time. Note: Should The UK Government impose any restriction or embargo during this process we accept no responsibility or liability for any loss occurring under such circumstance. Insurance cover is mandatory / insisted upon by our preferred International Shipping Agent and is charged at 1% value of goods (minimum £35).

Delivery times will vary depending on location, available options and the item/s. These will be advised and paid for prior to dispatch and can only be accepted as estimates as we have no control over a delivery once it has been dispatched.

Gun storage

Full gun storage facilities are offered – for full terms & conditions of storage, please click here / check that particular section within the web site or email for a copy.

Goods

1. Eligibility for Goods and Services
1.a By submitting an order to us, you warrant and represent to us that you are over 18 years old WHERE THIS IS A LEGAL REQUIREMENT AND / OR WHERE REQUIRED BY LAW THAT YOU HAVE THE RELEVANT PERMISSION TO PURCHASE ANY RESTRICTED ITEM.
1.b If you are not able or not willing to give the warranties and representations set out in clause 1.a above then you must not submit an order to us. PLEASE BE AWARE: It is a CRIMINAL OFFENCE to even attempt to purchase prohibited items such as a gun unless you have specific permission to make the purchase.
1.c It IS perfectly acceptable to secure a prohibited item with a suitable deposit which we are happy to accept and then hold the item whilst permission is sought / granted.

2. Product Information
2.a We have made and take all reasonable efforts to accurately display the colours, designs and sizes of the Goods for Sale on Our Website. You acknowledge and accept that designs, colours, shapes and patterns shown on the Website are approximate only. Colours in particular may differ due to your own computer’s visual settings and hardware.
2.b If the Goods you have Ordered are not available in the colour, design or size you have requested we will notify you of the colours, designs or sizes currently available. Should you not wish to accept an alternative product you may cancel your order & no charge will be made to you
2.c You acknowledge that you do not rely on any representation and / or warranty that has not been expressly made in accordance with these Terms.
2.d We offer no guarantee that any particular item or product will always be available.

3. Price and Payment
All prices are shown in UK Pounds Sterling. Payment will only be accepted in this currency. If you do not hold an account in UK Pounds payment can be made by Debit Card, Credit Card or Bank Transfer where any currency conversion rates and costs are covered by you so that any final fee received by us matches any agreed price for goods and / or services required.
We hold no details of any automatic / electronic / direct card payments. Where telephone orders are transacted any and all card payment information is destroyed immediately after payment has been processed.

3.a NEW GOODS.
3.a.1The price payable for the Goods shall be as shown on the Website. Prices advertised on the Website include (where applicable) United Kingdom VAT at the current rate (VAT stands for Value Added Tax). These / any prices exclude postage, packing, insurance and any applicable export duties. Delivery charges are shown / will be advised and agreed separately when ordering and must also be paid in advance, before dispatch. Where regulations allow we are happy to supply invoices to reclaim any VAT included and / or supply at the net cost where export rules allow.
3.a.2 Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the Order including any transport / shipping / delivery charges.
3.a.3 Prices and or specification are subject to change without notice. Should a change occur on your order, we will notify you of the change and you can then choose whether to continue with your order or cancel. No charge will be made upon cancellation.

3.b. PRE USED GOODS.
3.b.1The price payable for the Pre Used Goods shall be as shown on the Website. Prices advertised on the Website include (where applicable) United Kingdom VAT at the current rate (VAT stands for Value Added Tax). IT SHOULD BE NOTED THAT IN GENERAL MOST OF THESE (Pre used) ITEMS DO NOT INCLUDE ANY ELEMENT OF VAT THAT CAN BE RECLAIMED. They are sold and accounted for under the Global Accounting system. These / any prices exclude postage, packing, insurance and any applicable export duties. Delivery charges are shown / will be advised and agreed separately when ordering and must also be paid in advance, before dispatch. Where regulations allow we are happy to supply invoices to reclaim any VAT included and / or supply at the net cost where export rules allow.
3.b.2 Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the Order including any transport / shipping / delivery charges.
3.b.3 Prices and or specification are subject to change without notice. Should a change occur on your order, we will notify you of the change and you can then choose whether to continue with your order or cancel. No charge will be made upon cancellation.

4. Right to Cancel or Return
4.a You may cancel or return your order at any time up to the end of the fourteenth (14) Day from the date you receive the Goods PROVIDED THAT the Goods remain unopened and sealed in their original packaging and arrive back in a condition suitable for re-sale.
4.b To cancel your order you must notify us in writing of such intention (which includes letter, fax or email). The sum debited to us from your credit or debit card or bank will be re-credited to the same card (excluding shipping and any administration costs unless the item/s is / are not as described, or that the item/s are faulty) within 30 days of your cancellation notice – providing goods are returned as per 4.c.
4.c The Goods in question must be returned to us within 14 days of your cancellation notice and must be received by us in the condition they were in when dispatched by us. We accept no claim for goods damaged in transit and not insured whilst in transit. ANY such loss will be at the buyers expense. Returned new goods must be unopened and sealed in their original packaging in a condition suitable for re-sale. Pre-used goods must be in their original condition as when sent. We shall be entitled to recover any direct costs of having to recover the goods from you and may set such costs off against the amount to be re-credited to you.

5. Cancellation by Us
5.a We reserve the right to cancel the Contract if:
5.a.1 We have insufficient stock to deliver the goods you have ordered;
5.a.2 We do not deliver to your area or country;
5.a.3 One or more of the Goods you ordered was listed with incorrect product information, price, and/or description for whatever reason; or
5.a.4 We have reason to believe that you will fail to pay for the Goods or that you will not comply with these Terms (or any of them).

6. Delivery of General Goods to you
6.a Unless we notify you otherwise, once your order has been accepted, we will dispatch the Goods ordered by you within 7 days to the billing address you give us at the time you make your order (subject to fraud prevention guidelines). We will strive to dispatch any and all goods purchased as soon as possible and before the 7 days, time permitting.
6.b If any item is out of stock, we will contact you to advise expected delivery times. If the length of time is unacceptable, the order may be cancelled or amended at your discretion.
6.c We use the best couriers possible to deliver your goods on time, we shall not be liable for lost or delayed parcel deliveries.
6.d Any shortage / missing item/s or damage must be reported to us via email within 24 hours of delivery. PLEASE inspect packaging PRIOR to signature. Make note of any obvious damage on the receipt and get the couriers to acknowledge any such damage. EMmA Custom Rifles will not be held responsible or liable for any such loss but will strive to make a successful claim against any courier on your behalf.

7. Intellectual Property Rights
ANY AND ALL Intellectual Property Rights in connection with this Web Site or any Goods shall be owned by us absolutely. Any user / client acknowledges that the content of the information is subject to Copyright. Accordingly any user / client will ensure that the information is used solely for their research and/or reference purpose only. NO content what so ever shall be copied, reproduced, rebroadcast, republished or commercially exploited in any way without prior written confirmation from EMmA Custom Rifles.
7.a You must not modify in any way any content within this web site or use any image, illustration, photograph, video, audio, or any graphics separately from any accompanying text.
7.b You must not delete or alter any copyright, trademark, or other intellectual property rights notices from copies of any material on this web site.
7.c You must not reverse engineer or in any way attempt to steal the software code or anything else from this web site.

ANY use of this site not expressly permitted by these Terms and Conditions of use is a breach of these Terms and Conditions and may violate Copyright, Trade marks and other Laws which could result in prosecution and claims for damage.

8. Privacy and / or Disclosure of Information to Government Bodies
8.a We may from time to time be requested to provide information to government bodies (including but without limit the Police) with regards to any Goods you purchase from Us and you hereby consent to Us doing so.
8.b We are required by Law to retain contact details as well as full certificate details for any and all gun transactions. We will not disclose any details what so ever to any third party other than if required to do so by law. We implement and maintain reasonable procedures to protect any and all personal information in compliance with applicable law.
8.c When purchasing a Product online your order details will be passed to our secure online payment processing operator, currently WorldPay (or whoever we have contract with at the time of order). Your details will be processed using a secure systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant. We do not store any cardholder data. Card details for telephone orders are entered at the time or destroyed as soon as payment is processed.

9. Liability and Limitation
9.a If we do not deliver or if the Goods we deliver are not what you ordered or are damaged or defective on delivery or during the Warranty Period or the delivery is of an incorrect quantity, Our only obligation will be, at Our option and discretion to:
9.a.1 make good any shortage or non-delivery or incorrect delivery; or
9.a.2 replace or repair any Goods that are damaged or defective; or
9.a.3 refund to you the amount paid by you for the Goods in question (once those goods have been returned).
The above obligations shall not apply when such damage or defect has arisen as a consequence of any negligence by you or your failure to comply with any reasonable instructions issued by us or the manufacturer in respect of maintenance and/or safe handling and use.
9.b We shall have no Liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
9.c Without prejudice to the foregoing, our total aggregate Liability to you under and/or arising in relation to this Contract shall not exceed the amount paid by you for the Goods.
9.d Nothing in this Contract shall exclude or limit Our Liability for death or personal injury due to Our negligence or any Liability which is due to Our fraud or any other Liability which We are not permitted to exclude or limit as a matter of law.
9.e Nothing in this Contract shall exclude or limit your statutory rights.

10. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to EMmA Custom Rifles. The Bolt Hole. 2, Clifton Avenue, Darlington, Co. Durham. DL1 5EE. England, United Kingdom. Principle contact details are via Email at enquiries@emma-rifles.co.uk

11. Events beyond Our control
We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Pre Used Products
Our pre used products come complete with a week’s trial. If, within seven days of receipt of your goods you are not satisfied you may return the goods provided they are in the same condition as when you received them. We will refund the cost of the product. Unfortunately we do not refund the cost of postage. If your product breaks** during the first three months from the date it was received, you may return it to us for free repair excluding any postage costs to or from us.
**The three months warranty does not cover mis-use, fair wear & tear or poor maintenance.

13. Miscellaneous
13.a If any part of these Terms is unenforceable (including any provision in which we exclude Our liability to you) the enforceability of any other part of these Terms will not be affected.
13.b This Contract shall be governed by and interpreted in accordance with English Law and both parties submit to the exclusive jurisdiction of the English Courts.
13.c Special offers may have terms in addition to those terms listed above. These will be displayed with the corresponding special offer.
13.d We may revise these terms at any time to better reflect any changes to Law, Regulatory requirements or to offer improvement and / or enhancements to our services. Should any change have effect on a transaction already underway you will be advised and offered opportunity to continue and complete under the old terms or decline that transaction (at no cost to yourself).